Job Description – Store Manager
(Reports to Area Supervisor)
I. Statement of the Job
The manager is responsible for store appearance and store operation
that reflect company standards and image.
In addition to being responsible for store appearance and operations,
the manager is responsible for presenting the Git ‘
II. The Duties and Responsibilities Are:
A. Employee Relations:
1. Interview, hire, and train the best possible associate for every store position.
2. Maintain an adequate staff.
3. Process required employee information and all paperwork on a timely basis (sent to corporate office within three (3) days of hire).
4. Proper work scheduling and use of allocated hours.
5. Maintain accurate personnel files on each associate.
6. Supervise employees in a fair, consistent and impartial way in accordance with E.E.O. guidelines and consults with supervisor if unsure.
7. May terminate employees for flagrant violations of company policy or after consultation with supervisor in instances involving poor job
performance or similar situations.
8. Ensures compliance with company dress codes in areas of personal appearance, cleanliness, and uniforms for themselves and store
employees at all times.
9. Promotes teamwork between store employees, supervision and staff. Conducts store meetings for employees regularly (at least quarterly).
10. Delegates tasks to Assistant Manager and responsible personnel as necessary.
11. Conducts him/herself in a professional manner, speaking highly of the company in the presence of other employees, vendors, and customers.
1. Be available for “on call” and have access to a telephone at all times.
2. Relay information from supervisor to all store employees.
3. Advise supervisor of significant events affecting the store.
4. Keep all store information confidential.
1. Operate the cash register accurately and according to company policy.
2. Prepare and/or assure that bank deposits are made according to company policy.
3. Prepare and/or assure that all accounting records are completed accurately and on a timely basis.
4. Control company funds:
e. Money Orders
f. Lottery Tickets
g. Tank Inventories
1. Order merchandise and maintain proper gross profits
2. Check competition prices
3. Maintain build to sheets
4. Ensure that correct pricing is maintained and that merchandise is rotated, clean and in date code.
5. Is aware of and assists with all promotions according to the marketing planner, displaying advertising material, window banners and displays
on a timely basis.
6. If applicable, understands pizza and/or fast food operations.
E. Customer Relations:
1. Assure that each customer receives prompt and courteous service.
2. Handle customer complaints in a professional and helpful manner.
3. Use suggestive selling to improve sales.
F. Store Conditions:
2. Ensure that each shift maintains store cleanliness and that equipment maintenance meets company standards or is reported to the proper
person for repair or replacement immediately.
1. Follow company policies, including but not limited to vendor check-in policy to ensure against loss of money or merchandise.
2. Maintain control to ensure proper use of all store keys, safe combinations and equipment passwords.
3. Change videotapes in the security system immediately after reporting to work and clocking in.
4. View security tapes on a regular basis to assess employee and store activity and performance in the manager’s absence.
H. Physical Requirements:
1. Must be able to stand during shift, to bend, stoop, squat, and twist.
2. Must be able to life 50 lbs. when moving merchandise, such as pop bibs, CO2 tanks, or when emptying trash containers.
3. Must be able to climb a ladder to change light bulbs and gas price signs.
1. Managers are required to schedule themselves so that they are aware of conditions occurring on all shifts.
2. Effective Store Managers report that the job requires a manager’s attention 45 hours per week or more.
3. So that upper management and the staff at the corporate office know when a manager can be reached by telephone or in person, managers
of a 24 hour store should be at their store from at least each day they work. Managers of a store open less than 24
hours should be at their store from until each day they work.
4. Store Managers are required to work the cash register in order to stay within their hour allotment.
5. Managers will work a shift other than when an assistant manager is scheduled. Exceptions to this could be for shifts where a grocery truck
delivery is being made or for training a new employee.
J. Government Regulations:
Assures understanding and compliance of all store employees of Federal, State, and Local Regulations.
III. The Requirements for the Job are: (Note: These factors constitute “essential functions” of the job.)
A. Be able to read, understand, and write the English language at the eighth-grade level;
B. Be able to perform arithmetical calculations at the eighth-grade level in order to be able to make change, complete shift reports, account for
numbers of a variety of products during vendor check-in, and be able to complete daily bookkeeping functions;
C. Have sufficient visual ability to check identification and process money orders;
D. Be able to read and understand instructions for operating electronic cash registers and other equipment;
E. Be able to lift up to 50 pounds, carrying cases of milk cartons and soft drinks, beer and juice containers, etc. at least once per shift;
F. Be able to stock shelves and coolers;
G. Be able to reach to a fire by lifting a fire extinguisher weighing 10 to 20 pounds and moving it to the fire area;
H. Be able to bend in order to pull up a metal plate weighing 20 pounds;
J. Be able to climb a ladder to clean windows, change gas prices, and to change light bulbs;
K. Be able to speak and understand English, including the ability to hear the spoken word;
L. Be able to sweep and mop floors, dust shelves, and lift and carry out trash containers and place in an outside bin;
M. Be able to clean the parking lot and grounds surrounding the convenience store;
N. Be able to enter and work in a cooler at a temperature of 35 to 45 degrees up to 30 to 60 minutes at a time.
O. Be able to stand during shift, to bend, stretch, and squat.
P. Be 21 years of age or older when working in a store which holds a liquor license.
The list of Requirements, Duties and Responsibilities is not exhaustive
but is merely the most accurate list for the current job. Management reserves the right to revise the
job description and to require that other tasks be performed when the
circumstances of the job change (for example, emergencies, and changes in personnel,
workload or technical development). All employees of Git ‘N